Conflict Resolution

Every day we engage in conflicts. These conflicts may be for short durations or they may stretch over a period of time with none of the parties involved willing to back down. They may be mild expressions of disapproval or highly intense displays of emotions. They may have a short term impact to our lives or they may affect us for the rest of our lives. Whether it is conflict with those who have been part of our lives since our birth or who meet us for just a brief while and then become strangers again, each conflict has lessons we can learn. Conflicts can occur even when the Goals of all the involved parties is the same. Not all conflict is negative, if we can manage it. Thus this 1 day workshop endeavours to teach the skills necessary to master conflict management.

Objectives
After the program the participants should be able to identify their current strategies of conflict management and gauge its effectiveness. They will also understand the strategies of others so that they can manage the conflict in the best way possible. The participants will know the skills required to be a good conflict manager and practice the same during the workshop.

Structure
The workshop modules are as below:
1. The History of conflict Management
2. The advantages and disadvantages of conflict.
3. The need to study conflict management.
4. The concept of Perception, Perspective and Punctuation
5. The anatomy of the conflict
a. Changing and complex Emotions
b. Changing and complex Goals
c. Power
6. Conflict Management Styles
a. Thomas & Kilmann
b. John Gottman
7. Some dysfunction strategies for conflict management adopted by people
8. Skills necessary to manage conflict

  • Believing in the win-win approach.
  • Creating a Creative Response.
  • Empathy.
  • Appropriate Assertiveness.
  • Co-operative Power.
  • Managing Emotions.
  • Willingness to Resolve Conflict.
  • Mapping the Conflict.
  • Designing Options.
  • Setting up the Stage for negotiation.
  • Negotiation a solution.
  • Introduction to Mediation.

What will you gain from this program?
1. Knowledge of styles of Conflict management and the advantages or disadvantages of each style.
2. Knowledge of their own primary & secondary style as well as others’ styles.
3. Practice the skills required to be a good conflict manager.