Communication Skills

Individual and team success depends upon the ability of individuals to communicate with others; face to face and online. Every interaction is an opportunity to build mutual trust and exert positive influence.

Objectives:
As per the Oxford dictionary “to communicate” means “to share or exchange information”. The communication skills workshop is conceived and designed to ensure that the participants become better in all fields of communication.

Structure:

  • The communication process.
  • The tools of communication.
  • Active listening skills.
  • Rephrasing and probing.
  • Influencing and managing conflict.
  • The power of non-verbal communication.
  • The art of writing well.

What you will gain from this program:

  • Personal awareness.
  • Active listening skills.
  • Building relationships on mutual trust and respect.
  • Improving staff performance by identifying and overcoming blockages.